How do I return an item?

You can initiate a return either in-store or online for faulty, damaged or incorrectly supplied items.

In-Store Returns: You have 14 days to return your item in its original condition and packaging. Please remember to bring your invoice to process your refund.

Online Returns: To initiate a return online, please use our Chatbot located in the bottom right corner of our website. Simply provide your order details and specify the item(s) you wish to return. If you require further assistance, the Chatbot can connect you to a live agent who will help you with the return process. Or you can call our customer service number on {{gcsPhoneNumber}}. Our team will be happy to guide you with the process and next steps.

What is your return policy?

You can arrange for the pick & return of your faulty, damaged or incorrectly supplied items in 4 simple steps:

1. Contact: Call our customer service number on {{gcsPhoneNumber}}. Our team will be happy to guide you with the process and next steps.
2. Pick-up: A courier will arrange to collect the items you wish to return along with the invoice from the same address your items were delivered to. Items returned should be in the same condition as supplied, in their original packaging. The courier will pick up your items within 2-4 working days.
3. Process: Once the items are collected, our team will perform a quality check prior to issuing your refund. This process is completed within 3-8 working days.

Refund: Your bank or card issuer may take an additional 14 working days to process your refund transaction.

For more details, please check our Returns & Refunds page.

Are there any items that cannot be returned?

Yes, in accordance with global retail industry standards, we are unable to accept returns or exchanges of products in the following categories: health & beauty (such as skincare, make-up & cosmetics) or other products which are personalised to your order. Additionally, gift cards are non-returnable once purchased.

Can I return an order after the specified return period?

Unfortunately, we cannot accept returns after the specified return period has expired.

How many days do I have to initiate a return?

You have 14 days to initiate a return, whether it's in-store or online.

Can I create multiple return requests for different orders?

Yes, you can create multiple return requests for different orders. Each return request should be initiated separately for each order you wish to return.

Please make sure to follow the return process outlined on our Returns & Refunds page.

Do I need to return the free item I got with the returned item(s)?

Yes, if you received a free item as part of a promotional offer with your purchase, you typically need to return that item along with the main item you are returning.

What if the returned package included an item which I mistakenly added?

If you accidentally included an item in your returned package that you did not intend to return, please reach out to our customer service team as soon as possible at

{{gcsPhoneNumber}}.

Provide them with your order details and specify the item in question. We will assist you in resolving the situation, which may include returning the mistakenly added item to you or determining the best course of action.

What is the exchange policy?

Unfortunately, in accordance with global retail industry standards, we are unable to accept returns or exchanges of products in the following categories: health & beauty (such as skincare, make-up & cosmetics) or other products which are personalised to your order.

How do I request a refund?

You can request a refund by returning your items either in-store or online.

In-Store Returns: You have 14 days to return your item in its original condition and packaging. Please bring the relevant invoice with you to process your refund.

Online Returns: To initiate an online return, please contact our live chat within 14 days. After your request is submitted, you can track the status of your refund by using the 'Track your Refund' option available in the Chatbot which is located in the bottom right of the website.

Please note that refunds may take up to 14 working days to be credited back to your original payment card.

How do I get a refund for my online return?

Once we receive the return request and process the item(s), we will issue your refund based on the original method of payment.

Please visit any of our stores for Cash on Delivery (COD) or Click and Collect orders.

When will I receive my refund for the returned item?

Once we receive your return request and process the item(s), your refund will be issued to your credit card or bank account using the original payment method. Please note that your bank or card issuer may take up to 14 working days to process the refund transaction. For orders placed by Cash on Delivery (COD) or Click and Collect, we encourage you to visit any of our stores for assistance.

What is the refund policy?

Unfortunately, in accordance with global retail industry standards, we are unable to accept returns or exchanges of products in the following categories: health & beauty (such as skincare, make-up & cosmetics) or other products which are personalised to your order.

In the case of faulty, damaged or incorrectly supplied goods, we may offer you a substitute or replacement product or we will give you a full refund through the possible means, including any delivery charges you paid for (if any). In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.

For more details, please check our Returns & Refunds page.

How do I check the status of my refund?

To track your refund, you can use the Chatbot located in the bottom right corner of the website.

The Chatbot will show you the status of your refund.

I can't create a return, what should I do?

Before initiating a return, please ensure that your order has been delivered to you. You can create an online return by following the steps on our Returns & Refunds page.

If you encounter difficulties in creating a return request after receiving your order, you can use our Chatbot located in the bottom right corner of the website, where you can initiate the return process.

If you still need further assistance, the Chatbot can connect you to a live agent who will help you resolve your issue and assist you in initiating your return.

How do I schedule item collection for my return?

To schedule a collection for your return, please contact our customer service team at {{gcsPhoneNumber}}.

They will help you choose a convenient date and time for the collection.

When will my returned item be collected?

The collection of your returned item will typically occur within 2 to 4 working days after you initiate the return process. Once you have completed the necessary return steps, you will receive an email confirmation with specific details about the collection date and time. If you need to arrange a different time or have any further questions, please feel free to contact our customer service team at {{gcsPhoneNumber}}.

Why wasn’t my item collected as scheduled?

We apologize for any inconvenience this may have caused. To check the status of your item collection, please connect with us through our live chat or fill out the Contact Us form on our website. We aim to respond to all inquiries within 24 hours. We are always happy to assist you.